‘May I just let you know that it makes a refreshing change to be able to write a letter of praise for your efforts here in Leeds. Once again, I have been impressed by your company and in the way you have set-up and got the job done in very good time. I have been impressed with your health and safety and have been equally impressed with your men on site – they have been a credit to your company. So many thanks, and look forward to working with you again’